PROFESSIONAL EXPERIENCE
The only source of knowledge is experience.
- Albert Einstein
June 2011 - October 2011
Financial Sales Consultant
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Responsibilities:
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Floor Team Leader
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Assisted Branch Manager & Assistant Manager directly in all marketing initiatives
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Product Marketing/Materials Planning, Development, and Execution
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Client Sales Management in financial services such as personal loans, credit, and deposits
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Client consultation and referral to Business or Investment Banker
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Achievements:
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Successfully retained the most customers as a first-year Banker
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Organized PNC Bank booths in business fairs in local community centers & universities
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Emphasized high-quality customer service to maximize customer retention
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Focused on Personal/Commercial Loans under 1 million USD
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Managed over 300 clients and specialized in cold-calling as well as retaining existing client-based new monies; old clients unwilling to deposit/borrow/commit
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“Give a smile, Make a smile”
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Responsible for coordinating and assisting in the planning of marketing strategy to solve branch problem of low customer evaluations
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Team-member of Regional Excellence in Customer Service, per corporate standards; increasing sales and value of branch
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Increase of New/Old Customer visitation by 200% compared to the previous month of employment
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Retail Operations Manager
August 2004 - Present
Content Specialist
January 2013 - June 2014
English Content Specialist
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Responsibilities:
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Main v-Learning instructor and scriptwriter; Lesson development
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Liaison between media production team and English content team
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v-Learning methodology research and development
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Achievements:
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Execution/Implementation of Off-line Testing
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Responsible for planning and executing off-line testing with volunteer testers
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Lesson planning of “Off-line Testing” Lessons
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Ranked number one in all surveys
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Online Lesson Composition
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Composition of 100+ transcripts for pattern-English lessons
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Developed “cue” English listening methodology based on bottom-up approach and keyword recognition and guidance
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Responsible for increasing weekly average production by implementing lecture template per instructor
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Production of Online Lessons
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Produced 70+ video clips, averaging 15 minutes each, with a 12-person media production team
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An average of 10 hours invested in each clip for maximum benefit for user/student/viewer
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Structuralization of team operations and processes
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Assisted in developing key organizational structure, HR training/development program, evaluation criteria for Quality Control of materials
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Coordinated with peers on key issues of business/team responsibilities
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Curriculum R&D Manager
December 2016 - October 2017
Primary School Curricula Manager
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Responsibilities:
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Designer of level architecture for PentaOne (i.e. level system guidelines, placement test design, instructional design, digitization guidelines & methodology, etc.)
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Management of PentaOne Primary School curricula (4 placement tests, 10 levels, 20 textbooks, 50 semester assessments, 120 teachers, 422 e-books, 850+ readers, 1,140 e-learning lessons, 4,000 students)
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Proposal and execution of all product servicing and/or marketing from alpha phase to rollout
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Management of new-to-program and continuous training system
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Training of new-to-program teachers (200 hours completed)
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Operation and Human Resource Management advisor for all principals, assistant principals, and faculty managers
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English Language Learning (ELL) manager and consultant for Holding company
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Business Development Assistant Manager for new businesses (e.g. DaVinci Coding)
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Piloting of new programs at flagship branch (Mapo)
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Curriculum Service related IT infrastructure management (i.e. FTP, WebDrive, Forums, Technical Support Hotline, etc.)
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- Achievements:
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Digitization of 96 units and digital linkage of 62 storybook e-books (i.e. guide.pentaoneenglish.com\mapo)
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Development and Management of e-learning, e-library, program website, individual branch website, and branch marketing blog (e.g. pentaoneenglish.com)
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Consultant for development of 3 placement tests and 1 pre-test
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Project management of six e-Learning modules (vocabulary, speaking, shadowing, writing, listening, and reading exercises) and 1,140 e-Learning lessons for PentaOne program
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Assisted in design of onboarding and continuous training system for 29 branches and ≈500 teachers
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Key role in creation and execution of all syllabi, teacher guides, lesson guides, and program guides (i.e. 112+ guides)
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Assisted in the creation and coordination of PentaOne methodology training
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Managed the customization of a third-party (The Clip Edu) Customer Relationship Management system
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Assistance in M&A of Hybrid Platform; curriculum/product consultant during due diligence process ($1 million acquisition)
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Project initiation and development management of cost-cutting CRM/LMS solution (i.e. crm.theedc.co.kr)
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Proposal of a strategic hybrid training system utilizing blended learning (e.g. https://p1training.wixsite.com/pentaonetraining)
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Partners: Scholastic, Hybrid Platform (TheClipEdu), RoadWise, EduTech, McGraw-Hill, Oxford University Press, Segero Systems, Hakwon Sarang
Curriculum R&D Assistant Manager
March 2016 - December 2016
Middle & High School Curricula Specialist
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Responsibilities:
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Design of PentaOne PLUS structure (i.e. level system guidelines, placement test design, program textbook guidelines, instructional design, etc.)
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Management and development of PentaOne Middle & High School curricula (3 placement tests, 12 levels, 24 semester assessments, 240+ teachers, 628 mini-e-books, 4,130 e-learning lessons, 5,000 students)
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Student progress and Human Resource Management advisor for all principals, assistant principals, and faculty managers
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Curriculum Service related IT infrastructure management (i.e. FTP, Webdrive, Forums, Technical Support Hotline, etc.)
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- Achievements:
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Responsible for the design and development of two placement tests and one mini-test for diagnostics; question validation criteria
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Collaborated with Marketing team to host first PentaOne Speech Contest with 120 participants from 32 afterschool programs
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Assistant editor of 20 PentaOne ELT program textbooks published by Scholastic;
<6% errata -
Responsible for the initiation of groupware (i.e. bizmeka.com): reduced 30% administrative limbo
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Exit strategy proposal of in-house LMS platform - contract termination and liability adjustment
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Setup of FTP process for program materials and question bank sharing
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Partners: Hybrid Platform (TheClipEdu), Digital Chosun, Korea Digital Contents, NYict
Curriculum Marketing Manager
Faculty Human Resource Manager (Songpa)
September 2014 - June 2015
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Responsibilities:
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Curricula management of SMART learning curricula, pedagogy, and platform
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Planned, developed, executed key curricula servicing, training, and marketing strategies and guides
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Quality control and assurance of all CDI curricula
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Liaison to assist and execute branch sales strategies directed by branch managers and corporate
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Planned, developed, and executed various local market-based curricula
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Responsible for systemization, such as regimen structure design, of branch duties and training strategies
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Responsible for the development of effective and efficient HR system at branch level
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Achievements:
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Debate competition
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Led team on organizing event for a nationwide debate competition
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Co-writing of debate competition preparation announcements, manuals, and directions
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Organized and managed 10 university level debate laureates as judges from Seoul University, Hanyang University, Seogang University, etc.
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Managed team competition structure and judging criteria as well as the judging process of participants
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Organized marketing materials for the event and coordinated launch schedules
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Extensive Reading & Writing Workshop (ERW)
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Replaced existing program and developed all levels of the most popular Winter and Summer intensive program
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Led a small team and procured National Geographic Reading Explorer textbooks, arranged and designed projects and student handouts, created facilitator guides and answer keys, arranged syllabi and program guide
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Cross Café
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Exit strategy planning and execution for cost-effectiveness
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Led content and marketing strategy development
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Assisted in the designing of a social network website for faculty and students
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Developed content for project-based learning and media-based learning materials
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UI/UX design via benchmarks; improving ease-of-use for primary school students
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Created launching strategy based on Chungdahm and school semester schedules
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Pre-season Career Learning Program (CLP) Season 1
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Assisted in the creation and development of career learning program for 1,200 students
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Responsible for on-site guidelines and coordination of program managers
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Assisted project manager on advising product owner to incorporate Chungdahm's learning methodology on lesson development
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Program & Teacher Guides
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Development of program guides and teacher guides for all levels in Chungdahm curriculum (Memory ~ Master)
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Responsible for devising guide templates for the highest level and test-taking programs
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Addition of new teacher resources that assisted in a major increase of new-to-program facilitator comprehension
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Curriculum Development & Content Service
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Assisted in content revision and development of A2 (iBT) SMART curricula
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Key role in establishing better contextualization and conceptualization of Master programs
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Main assistance in reading and listening skill-based methodology revision
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Developed and/or managed all related guides for teachers and staff
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Content quality assurance and quality control
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Revised all errors in media and transcript for online homework and in-class content
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Key role in establishing a rigid communication system that lowered errors to almost zero before servicing to customers
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Skill Test
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Content writing of iBT answer justification and question type organization for mock TOEFL iBT test
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Acknowledged as the foundation of the system and established legends for efficient QC
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Responsible for setting all deadlines and manuals for documentation and use in other key areas of business
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Faculty Human Resources
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Liaison and advisor for 12 branch Faculty Managers
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Assisted in faculty culture establishment and placing key training recommendations for in-house facilitator development
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Partners: Cengage, Darakwon, Chosun-ilbo, FutureBook, Inc., Aclipse
Assistant Faculty Manager
Freelance Facilitator
February 2012 - January 2013
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Responsibilities:
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Managed and Evaluated 18 instructors in Branch
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Faculty liaison between branch and corporate
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Training of Instructor(s) progress, planning, development, & execution of lessons
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Teaching and R&D; content development and curation
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Planning & Execution of Biweekly Instructor Training (Leader of workshops, mock teaching, and etc.)
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Achievements:
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Lesson Development and Delivery of Economics Lite Program
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Responsible for implementing first GTA program that focuses on AP testing of future Korean students; developed basic program for starters for AP Economics
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Retention 100% of class (3-month semester cycle)
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S Rating (top) within Branch
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Two consecutive awards as “Top Instructor” at branch (managed by corporate)
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Obtained top rating by fulfilling each criteria: Student Surveys, Instructor Methodology (standardized), Class Retention, and Professionalism
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Assistant Faculty Manager
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Evaluated CCTVs of 18 Instructors according to corporate standards
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Planning/Coordinating, with the principal and vice principal, of each semester’s classes: scheduling 18 instructors with approx. 1200 students into 550+ classes
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Responsible for planning and holding biweekly branch-wide workshops for instructor training
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Coordinated with faculty manager and team leaders in instructor development (i.e. individual teacher development plan)
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Coordinated with Corporate in setting branch goals for every semester (3 months) and reporting a bimonthly report on current standings: Branch Student retention, Instructor(s) evaluation, Budgeting, New Program Ideas
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Responsible for direct communication between Faculty Manager, Staff, Faculty, and Branch Manager
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OTHER WORK EXPERIENCE
To find out what one is fitted to do and to secure an opportunity to do it is the key to happiness.
- John Dewey
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Responsibilities:
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Facility and equipment management; Point of Sale system setup and maintenance
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Menu development utilizing customer feedback and sales data
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Recruitin, Training, & Management of Employee(s)
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Marketing & Promotion of Store utilizing, and not limited to, SNS, local publication ads, direct marketing
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Cashflow, Point of Sales, and Merchant Services management
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Vendor relationship, product placement, and inventory management
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Achievements:
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Point of Sales system
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Installation of SAM4S SPS-520F cash registers with a shared database of inventory
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Ethernet connection using Cisco enterprise-grade splitter/router
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MySQL database setup on Linux server
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Establishment of network infrastructure for internal systems' database sharing and online connection for business and guests
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Order placement via website
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Introduction of kitchen printer and mobile notification to operators via email
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Revenue Generating Strategies
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Monthly revenue increased by 15%
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Improve customer service through regular biweekly employee training
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Cost management by opening new channels/vendors with lower prices; effectively increasing margin profits per product
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Effective marketing using SNS (twitter, facebook, google maps, mapquest, yelp, etc) - increased foot-traffic by an average of 15% per week
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Market research and order and inventory management
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Managed a list of products and analyzed sales per product to derive effective/efficient product placement as well as stock management - ultimately decreasing costs and inventory while increasing sales
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Research of new vendors in snack and beverages through existing channels to introduce new products in accordance to Ballston area consumable product trends
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Book-keeping
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Assisted in daily and monthly bookkeeping using Excel and establishing a financial statement application in Point of Sales system
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Retail Human Resource Management
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Supervised 6 employees in the kitchen and register
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Oversaw development of training policies in kitchen maintenance and store beautification
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