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PROFESSIONAL EXPERIENCE

The only source of knowledge is experience.

- Albert Einstein

June 2011 - October 2011

Financial Sales Consultant

PNC BANK CI
  1. Responsibilities:

    • Floor Team Leader

    • Assisted Branch Manager & Assistant Manager directly in all marketing initiatives

      • Product Marketing/Materials Planning, Development, and Execution

    • Client Sales Management in financial services such as personal loans, credit, and deposits

    • Client consultation and referral to Business or Investment Banker

  2. Achievements:

    • Successfully retained the most customers as a first-year Banker

      • Organized PNC Bank booths in business fairs in local community centers & universities

      • Emphasized high-quality customer service to maximize customer retention

      • Focused on Personal/Commercial Loans under 1 million USD

      • Managed over 300 clients and specialized in cold-calling as well as retaining existing client-based new monies; old clients unwilling to deposit/borrow/commit

    • “Give a smile, Make a smile”

      • Responsible for coordinating and assisting in the planning of marketing strategy to solve branch problem of low customer evaluations

      • Team-member of Regional Excellence in Customer Service, per corporate standards; increasing sales and value of branch

      • Increase of New/Old Customer visitation by 200% compared to the previous month of employment

Retail Operations Manager

August 2004 - Present

Store Logo
The Education, Inc.
Chungdahm Learning, Inc.

Content Specialist

January 2013 - June 2014

Solborn CI

English Content Specialist

  1. Responsibilities:

    • Main v-Learning instructor and scriptwriter; Lesson development

    • Liaison between media production team and English content team

    • v-Learning methodology research and development

  2. Achievements:

    • Execution/Implementation of Off-line Testing

      • Responsible for planning and executing off-line testing with volunteer testers

      • Lesson planning of “Off-line Testing” Lessons

      • Ranked number one in all surveys

    • Online Lesson Composition

      • Composition of 100+ transcripts for pattern-English lessons 

      • Developed “cue” English listening methodology based on bottom-up approach and keyword recognition and guidance

      • Responsible for increasing weekly average production by implementing lecture template per instructor

    • Production of Online Lessons

      • Produced 70+ video clips, averaging 15 minutes each, with a 12-person media production team

      • An average of 10 hours invested in each clip for maximum benefit for user/student/viewer

    • Structuralization of team operations and processes

      • Assisted in developing key organizational structure, HR training/development program, evaluation criteria for Quality Control of materials

      • Coordinated with peers on key issues of business/team responsibilities

Curriculum R&D Manager

EDC CI

December 2016 - October 2017

Primary School Curricula Manager

  1. Responsibilities:

    • Designer of level architecture for PentaOne (i.e. level system guidelines, placement test design, instructional design, digitization guidelines & methodology, etc.)

    • Management of PentaOne Primary School curricula (4 placement tests, 10 levels, 20 textbooks, 50 semester assessments, 120 teachers, 422 e-books, 850+ readers, 1,140 e-learning lessons, 4,000 students)

    • Proposal and execution of all product servicing and/or marketing from alpha phase to rollout

    • Management of new-to-program and continuous training system

      • Training of new-to-program teachers (200 hours completed)

    • Operation and Human Resource Management advisor for all principals, assistant principals, and faculty managers

    • English Language Learning (ELL) manager and consultant for Holding company

    • Business Development Assistant Manager for new businesses (e.g. DaVinci Coding)

    • Piloting of new programs at flagship branch (Mapo)

    • Curriculum Service related IT infrastructure management (i.e. FTP, WebDrive, Forums, Technical Support Hotline, etc.)

  2.  Achievements:
    • Digitization of 96 units and digital linkage of 62 storybook e-books (i.e. guide.pentaoneenglish.com\mapo)

    • Development and Management of e-learning, e-library, program website, individual branch website, and branch marketing blog (e.g. pentaoneenglish.com)

    • Consultant for development of 3 placement tests and 1 pre-test

    • Project management of six e-Learning modules (vocabulary, speaking, shadowing, writing, listening, and reading exercises) and 1,140 e-Learning lessons for PentaOne program

    • Assisted in design of onboarding and continuous training system for 29 branches and ≈500 teachers

    • Key role in creation and execution of all syllabi, teacher guides, lesson guides, and program guides (i.e. 112+ guides)

    • Assisted in the creation and coordination of PentaOne methodology training

    • Managed the customization of a third-party (The Clip Edu) Customer Relationship Management system

    • Assistance in M&A of Hybrid Platform; curriculum/product consultant during due diligence process ($1 million acquisition)

    • Project initiation and development management of cost-cutting CRM/LMS solution (i.e. crm.theedc.co.kr)

    • Proposal of a strategic hybrid training system utilizing blended learning (e.g. https://p1training.wixsite.com/pentaonetraining)

  3. Partners: Scholastic, Hybrid Platform (TheClipEdu), RoadWise, EduTech, McGraw-Hill, Oxford University Press, Segero Systems, Hakwon Sarang

Curriculum R&D Assistant Manager

EDC CI

March 2016 - December 2016

Middle & High School Curricula Specialist

  1. Responsibilities:

    • Design of PentaOne PLUS structure (i.e. level system guidelines, placement test design, program textbook guidelines, instructional design, etc.)

    • Management and development of PentaOne Middle & High School curricula (3 placement tests, 12 levels, 24 semester assessments, 240+ teachers, 628 mini-e-books, 4,130 e-learning lessons, 5,000 students)

    • Student progress and Human Resource Management advisor for all principals, assistant principals, and faculty managers

    • Curriculum Service related IT infrastructure management (i.e. FTP, Webdrive, Forums, Technical Support Hotline, etc.)

  2.  Achievements:
    • Responsible for the design and development of two placement tests and one mini-test for diagnostics; question validation criteria

    • Collaborated with Marketing team to host first PentaOne Speech Contest with 120 participants from 32 afterschool programs

    • Assistant editor of 20 PentaOne ELT program textbooks published by Scholastic;
      <6% errata

    • Responsible for the initiation of groupware (i.e. bizmeka.com): reduced 30% administrative limbo

    • Exit strategy proposal of in-house LMS platform - contract termination and liability adjustment

    • Setup of FTP process for program materials and question bank sharing

  3. Partners: Hybrid Platform (TheClipEdu), Digital Chosun, Korea Digital Contents, NYict

Curriculum Marketing Manager

Faculty Human Resource Manager (Songpa)

Chundahm Learning CI

September 2014 - June 2015

  1. Responsibilities:

    • Curricula management of SMART learning curricula, pedagogy, and platform

    • Planned, developed, executed key curricula servicing, training, and marketing strategies and guides

    • Quality control and assurance of all CDI curricula

    • Liaison to assist and execute branch sales strategies directed by branch managers and corporate

    • Planned, developed, and executed various local market-based curricula

    • Responsible for systemization, such as regimen structure design, of branch duties and training strategies

    • Responsible for the development of effective and efficient HR system at branch level

  2. Achievements:

    • Debate competition

      •  Led team on organizing event for a nationwide debate competition

      •  Co-writing of debate competition preparation announcements, manuals, and directions

      •  Organized and managed 10 university level debate laureates as judges from Seoul University, Hanyang University, Seogang University, etc.

      •  Managed team competition structure and judging criteria as well as the judging process of participants

      •  Organized marketing materials for the event and coordinated launch schedules

    • Extensive Reading & Writing Workshop (ERW)

      •  Replaced existing program and developed all levels of the most popular Winter and Summer intensive program

      •  Led a small team and procured National Geographic Reading Explorer textbooks, arranged and designed projects and student handouts, created facilitator guides and answer keys, arranged syllabi and program guide

    • Cross Café

      • Exit strategy planning and execution for cost-effectiveness

    • loudestbrain.com

      • Led content and marketing strategy development

      • Assisted in the designing of a social network website for faculty and students

      • Developed content for project-based learning and media-based learning materials

      • UI/UX design via benchmarks; improving ease-of-use for primary school students

      • Created launching strategy based on Chungdahm and school semester schedules

    • Pre-season Career Learning Program (CLP) Season 1

      • Assisted in the creation and development of career learning program for 1,200 students

      • Responsible for on-site guidelines and coordination of program managers

      • Assisted project manager on advising product owner to incorporate Chungdahm's learning methodology on lesson development

    • Program & Teacher Guides

      • Development of program guides and teacher guides for all levels in Chungdahm curriculum (Memory ~ Master)

      • Responsible for devising guide templates for the highest level and test-taking programs

      • Addition of new teacher resources that assisted in a major increase of new-to-program facilitator comprehension

    • Curriculum Development & Content Service

      • Assisted in content revision and development of A2 (iBT) SMART curricula

      • Key role in establishing better contextualization and conceptualization of Master programs

      • Main assistance in reading and listening skill-based methodology revision

      • Developed and/or managed all related guides for teachers and staff

    • Content quality assurance and quality control

      • Revised all errors in media and transcript for online homework and in-class content

      • Key role in establishing a rigid communication system that lowered errors to almost zero before servicing to customers

    • Skill Test

      • Content writing of iBT answer justification and question type organization for mock TOEFL iBT test

      • Acknowledged as the foundation of the system and established legends for efficient QC

      • Responsible for setting all deadlines and manuals for documentation and use in other key areas of business

    • Faculty Human Resources

      • Liaison and advisor for 12 branch Faculty Managers

      • Assisted in faculty culture establishment and placing key training recommendations for in-house facilitator development

  3. Partners: Cengage, Darakwon, Chosun-ilbo, FutureBook, Inc., Aclipse

Solborn
Chungdahm Institute

Assistant Faculty Manager

Freelance Facilitator

Chungdahm Logo

February 2012 - January 2013

  1. Responsibilities:

    • Managed and Evaluated 18 instructors in Branch

    • Faculty liaison between branch and corporate

    • Training of Instructor(s) progress, planning, development, & execution of lessons

    • Teaching and R&D; content development and curation

    • Planning & Execution of Biweekly Instructor Training (Leader of workshops, mock teaching, and etc.)

  2. Achievements:

    • Lesson Development and Delivery of Economics Lite Program

      • Responsible for implementing first GTA program that focuses on AP testing of future Korean students; developed basic program for starters for AP Economics

      • Retention 100% of class (3-month semester cycle)

    • S Rating (top) within Branch

      • Two consecutive awards as “Top Instructor” at branch (managed by corporate)

        • Obtained top rating by fulfilling each criteria: Student Surveys, Instructor Methodology (standardized), Class Retention, and Professionalism

    • Assistant Faculty Manager

      • Evaluated CCTVs of 18 Instructors according to corporate standards

      • Planning/Coordinating, with the principal and vice principal, of each semester’s classes: scheduling 18 instructors with approx. 1200 students into 550+ classes

      • Responsible for planning and holding biweekly branch-wide workshops for instructor training

      • Coordinated with faculty manager and team leaders in instructor development (i.e. individual teacher development plan)

      • Coordinated with Corporate in setting branch goals for every semester (3 months) and reporting a bimonthly report on current standings: Branch Student retention, Instructor(s) evaluation, Budgeting, New Program Ideas

      • Responsible for direct communication between Faculty Manager, Staff, Faculty, and Branch Manager

PNC Bank

OTHER WORK EXPERIENCE

To find out what one is fitted to do and to secure an opportunity to do it is the key to happiness.

- John Dewey

  1. Responsibilities:

    • Facility and equipment management; Point of Sale system setup and maintenance

    • Menu development utilizing customer feedback and sales data

    • Recruitin, Training, & Management of Employee(s)

    • Marketing & Promotion of Store utilizing, and not limited to, SNS, local publication ads, direct marketing

    • Cashflow, Point of Sales, and Merchant Services management

    • Vendor relationship, product placement, and inventory management

  2. Achievements:

    • Point of Sales system

      • Installation of SAM4S SPS-520F cash registers with a shared database of inventory

        • Ethernet connection using Cisco enterprise-grade splitter/router

        • MySQL database setup on Linux server

      • Establishment of network infrastructure for internal systems' database sharing and online connection for business and guests

      • Order placement via website

        • Introduction of kitchen printer and mobile notification to operators via email

    • Revenue Generating Strategies

      • Monthly revenue increased by 15%

      • Improve customer service through regular biweekly employee training

      • Cost management by opening new channels/vendors with lower prices; effectively increasing margin profits per product

      • Effective marketing using SNS (twitter, facebook, google maps, mapquest, yelp, etc) - increased foot-traffic by an average of 15% per week

    • Market research and order and inventory management

      • Managed a list of products and analyzed sales per product to derive effective/efficient product placement as well as stock management - ultimately decreasing costs and inventory while increasing sales

      • Research of new vendors in snack and beverages through existing channels to introduce new products in accordance to Ballston area consumable product trends

    • Book-keeping

      • Assisted in daily and monthly bookkeeping using Excel and establishing a financial statement application in Point of Sales system

    • Retail Human Resource Management

      • Supervised 6 employees in the kitchen and register

      • Oversaw development of training policies in kitchen maintenance and store beautification

CK & Sons, Inc.
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